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Changing bookings due to COVID-19
If you have a booking with us and you are unable to travel due to the travel restrictions related to the COVID-19 virus you have a few options in regards to changing your booking. Our dedicated reservations team is here to help you through this crisis and beyond, and have received special training on dealing with any of the issues listed below and answering any questions you may have. You can reach us 24/7 on phone, on the chat, or via email. For immediate assistance please call us at +354 595 8500 or use the chat on this website. Please do not email us if you are, or were, due to arrive within the next 48 hours. For any other assistance please email us at firstname.lastname@example.org and we will get back to you as soon as we can. As we are receiving unusually high volumes of emails we might take longer than usual to respond. We thank you for your patience. - are here to help you in making necessary changes to your travel plans. If you are unable to travel due to travel restrictions relating to the Covid-19 virus you can re-book free of charge anytime until the end of 2020. The bookings are subject to availability. Terms & conditions for "Book with confidence rates apply.
I have a booking with you and I need to change my travel dates. What are my options?
We are happy to rebook you, free of charge, to any date of your choosing. There are no rebooking fees. You keep the amount you have paid as a credit towards a new booking, on dates of your choosing. Please email us for more information at email@example.com
I have a non-refundable booking. What are my options?
If you wish to rebook, we are happy to do so free of charge. You keep the amount you have paid as a credit towards a new booking, on dates of your choosing. Please email us your new dates and we will rebook you. Please email us for more information at firstname.lastname@example.org. If you wish to cancel, and not rebook at this time, we offer you to keep the amount you have paid as credit. Please email us for more information. Unfortunately, refunds are not available.
I have a booking through a third party website. What should I do?
If you have made a booking through a third party website, please contact them directly. We offer all guests the option to rebook to any date of their choosing. Please email us for more information or assistance to email@example.com, or use the chat.
I have made a booking through a travel agent. What should I do?
Please contact your travel agent and discuss your options. If you need assistance please email us, to firstname.lastname@example.org or use the chat.
I am due to arrive within the next 48 hours. What should I do?
Please contact us immediately via the chat or via telephone (+354 595 8500) for immediate assistance.