We are happy to help with your booking
Changing bookings due to COVID-19
If you are unable to travel due to the travel restrictions related to the COVID-19 virus you have a few options in regards to changing your booking. Our dedicated reservations team is here to help you through this crisis and beyond, and have received special training on dealing with any of the issues listed below and answering any questions you may have. You can reach us 24/7 on phone, on the chat, or via email. For immediate assistance please call us at +354 595 8500 or use the chat on this website. Please do not email us if you are, or were, due to arrive within the next 48 hours. For any other assistance please email us at email@example.com and we will get back to you as soon as we can. As we are receiving unusually high volumes of emails we might take longer than usual to respond. We thank you for your patience.
I have a booking with you and I need to change my travel dates. What are my options?
We are happy to rebook you, free of charge, to any date of your choosing. There are no rebooking fees. You keep the amount you have paid as a credit towards a new booking, on dates of your choosing. Please email us for more information at firstname.lastname@example.org
I have a non-refundable booking. What are my options?
If you wish to rebook, we are happy to do so free of charge. You keep the amount you have paid as a credit towards a new booking, on dates of your choosing. Please email us your new dates and we will rebook you. Please email us for more information at email@example.com. If you wish to cancel, and not rebook at this time, we offer you to keep the amount you have paid as credit. Please email us for more information. Unfortunately, refunds are not available.
I have a booking through a third party website. What should I do?
If you have made a booking through a third party website, please contact them directly. We offer all guests the option to rebook to any date of their choosing. Please email us for more information or assistance to firstname.lastname@example.org, or use the chat.
I have made a booking through a travel agent. What should I do?
Please contact your travel agent and discuss your options. If you need assistance please email us, to email@example.com or use the chat.
I am due to arrive within the next 48 hours. What should I do?
Please contact us immediately via the chat or via telephone (+354 595 8500) for immediate assistance.
We are taking all necessary precautions
During this very challenging situation, we want to assure you that you and our staff are of absolute priority and that health and safety has our complete attention. All of our employees have been fully updated on the current requirements in accordance to the recommendations of the Icelandic Directorate of Health and The Department of Civil Protection and Emergency Management and are working in accordance to their advice.
We are open
Our hotels are open and we are offering all the same service level in our hotels, just with extra care according to the standards of the global and health authorities.
Extra steps towards hygiene
We are closely monitoring updates from health official and authorities and follow all guidelines explicitly. The highest possible hygiene standards are maintained throughout every aspect of our daily work. We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and are continuing the use of disinfectant. We have increased daily cleaning procedures in all guest rooms to include additional sanitizing protocols. We have added antibacterial hand sanitizers in all public areas.
Extra steps towards food & drinks
We will continue to adjust food and beverage service in accordance with current food safety recommendations. We have added antibacterial hand sanitizers in all public areas.