All you need to know
Here are a few of frequently asked questions we've received and answers to them. We hope this will help answer your question!
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What star rating are Center Hotels?
The Center Hotels are nine in total and offer range of hotels from 3-star to 4 star, so whether you're looking for something simple and comfortable or a more boutique-style stay, you'll find an option that fits - always in the heart of Reykjavik. See our hotel options at: centerhotels.com/hotels-reykjavik
Where are Center Hotels located?
Our hotels are all located in the charming city center of Reykjavík in close vicinity to all that the city has to offer; local cafés, bars, shops, culture and city life. We're where Reykjavík happens.
Do you have hotel apartments?
We do have hotel apartments that are ideal for families or group of friends. The apartments; Þingholt Apartments are located smack down in the city center and can accommodate up to six guests. Ideal for those that want extra space, comfort and the chance to stay together while enjoying Reykjavik. Get more info at: centerhotels.com/apartments-thingholt-reykjavik
Are Center Hotels Green Key certified?
Yes, we are. We are proud to be Green Key certified which means that we're committed to more sustainable operations - from saving energy and water to reducing waste and working with responsible suppliers. Have a look at the green work we are doing: centerhotels.com/sustainability
How often are the rooms cleaned, and do guests need to request it?
We're on a mission to make travel greener and more sustainable, working towards Green Key certification at all our hotels. Therefore, our housekeeping service is only on request - helping us reduce water, energy, and chemical use. Need fresh towels, new linens, or a quick tidy-up? Just let the front desk know at check-in or before noon, and we’ll get you.
What are the check-in and check-out times?
Check-in at all our hotels is at 15:00 (3 pm). However, when you book directly through our website, you can enjoy an earlier check-in at 14:00 (2 pm). Check-out at all our hotels is at 11:00 (11 am).
Do you offer early check-in?
We offer early check-in at our hotels, available before 14:00 (2 pm). Early check-in is subject to availability on the arrival date, and prices vary slightly by hotels. If you would like to guarantee early check-in, you can book the date before your original arrival. Please get in touch with us for the early check-in option at reservations@centerhotels.com.
Do you offer late check-out?
We offer late check-out for an extra fee. Late check-out is subject to availability. Please get in touch with the reception at your hotel to arrange a late check-out.
Do you have luggage storage?
We offer luggage storage at our hotels, so you can safely store your bags before check-in and after check-out, free of charge. For guests staying at Þingholt Apartments, luggage storage is available for 3000 ISK per storage per day. Contact the apartments reception for further information at lobbythingholt@centerhotels.com.
Do you have a luggage service?
Luggage service is available at all our hotels and costs 4500 ISK per room upon check-in and check-out. For groups of more than 10 rooms, the price is 3000 ISK per room for a round trip. Your luggage will be delivered directly to your room upon arrival and returned to reception upon departure.
What is your cancellation policy?
You can get information about our cancellation policy here: centerhotels.com/cancellation-policy
What is included in the hotel rooms/apartments?
The hotel rooms at our hotels differ by style, but they all share a modern Scandinavian comfort. Every room comes packed with the little indulgences we love in a hotel room, from a minibar to a flat-screen TV. Free Wi-Fi, telephone, hairdryer, iron and ironing board, coffee and tea, and a shower are included. Staying in one of our hotel apartments? You’ll have even more room to live like a local, with a fully equipped kitchen including a refrigerator, oven and dishwasher - plus a access to washing machines for those longer stays. Easy, comfy and very Reykjavík.
What room types are at the hotels/apartments?
Room types vary between hotels. Have a look at the different kinds in more detail at each hotel page at: centerhotels.com/en/hotels-reykjavik.
Is the Wi-Fi free at the hotels?
We have free Wi-Fi at all our hotels. Have a chat with our reception when you arrive, they'll help you access the Wi-Fi.
Do you serve breakfast?
We offer a continental breakfast buffet at all our hotels, including, but not limited to, cereal, bread, fruit, toast, eggs, bacon, yogurt, and pastries. Breakfast is included in your room rate if booked directly through our website.
What time is breakfast served?
Breakfast is served at our hotels between 07:00 to 10:00 (7-10 am). Breakfast is included in your room rate if booked directly through our website.
Can I get breakfast in bed?
You can have breakfast delivered to your room. Included are a selection of hot and cold dishes from our breakfast buffet, as well as coffee, tea, and juices, for 3700 ISK per person. The breakfast-in-bed charge is payable at the hotel upon checkout.
Can I get an early breakfast?
For guests heading out early on tours, we offer an early breakfast from 3:30 to 7:00 (3:30-7 am), including a croissant and coffee or tea. The early breakfast needs to be booked the night before. Early breakfast can be arranged as early as 2:30 (2:30 am) with advance notice.
Can I get breakfast or lunch to take with me?
We can prepare a grab-and-go bag outside the normal breakfast service time. Our foodie bag costs 2900 ISK per person. You get a choice of coffee and tea in a takeaway cup, a sandwich, juice, yogurt, and fruit. To book a lunch bag to go, please get in touch with your hotel reception. We do ask for 24 hours’ notice to arrange your lunch bag.
Can I get gluten-free/lactose-free/vegan options for breakfast?
Yes, we can offer you gluten-free bread. In the breakfast buffet, you can also find almond milk or other lactose-free milk options. Our continental breakfast offers many options for those with dietary restrictions.
Do you have a restaurant at the hotels?
We have restaurants at our hotels including: Jörgensen Kitchen & Bar at Miðgarður by Center Hotels, Lóa Restaurant at Center Hotels Laugavegur, and Grandi restaurant at Grandi by Center Hotels. The restaurants vary, but they all offer a range of Scandinavian-style courses, including fish, meat, and vegetable dishes. As our valued guest, you get a 10% discount on the lunch and dinner menus at Jörgensen, Grandi, and Lóa. We also have Happy Hour every day. Get more info about our restaurant at centerhotels.com/food-drinks.
Do you offer any discounts at the restaurants & bars?
As our valued guest, you get 10% discount of the á la carte menu at our hotels. Also, we have Happy Hour at our bars every day from 16-18 (4-6 PM).
Do you have any meal offers?
We offer half-board options with room bookings that include either a two-course or a three-course chef's choice menu at our restaurant; Jörgensen Kitchen & Bar. The half-board option must be pre-booked along with the hotel room. A two-course lunch or dinner includes a main and a choice of starter or dessert for 6900 ISK per person. A three-course half-board dinner or lunch consists of a starter, main, and dessert for 9500 ISK per person.
Do you have a bar at the hotels?
We have bars at most of our hotels that are open 'til midnight every day of the week, with a selection of beverages and a daily Happy Hour.
Do you have a Happy Hour?
We have a daily Happy Hour at all our bars offering white and red house wine as well as a beer.
Can you help me book a tour?
If you’ve come to see Iceland’s natural wonders, we can help you choose and book your preferred day tour. If you’d like to arrange things before you arrive, drop us a line at reservations@centerhotels.com. If you’d like to book the day tour yourself, you can do so at centerhotels.com/tours.
Do you offer airport transfer?
Airport transfers are not included in the hotel fee, but we can help you book transport to and from the airport with a trusted third-party provider. We do ask for 24 hours' notice for bookings. If you prefer to book the transfer yourself, you can book your airport transfer at: centerhotels.com/en/tours
Do you have parking spots at the hotels?
All of our hotels are located in Reykjavik's city center, with quite a few public parking facilities nearby. We do have a few parking spaces at Center Hotels Arnarhvoll, Miðgarður by Center Hotels, and Center Hotels Laugavegur, but they are all on a first-come, first-served basis. It is not possible to book the parking space in advance. Please get in touch with the reception at your hotel upon arrival for more information.
Can I upgrade my room?
We have a good variety of room types, so it’s possible to get an upgrade if we have the availability. The upgrade price varies between hotels and room categories. See the room category options on the hotel page for your choice at centerhotels.com/en/hotels-reykjavik.
Can I get an extra bed for an adult in my room?
An extra bed can be requested, subject to availability for an additional fee. Not all rooms are applicable for this service. You can check whether your reserved room is eligible for an additional bed on its hotel page at centerhotels.com/en/hotels-reykjavik.
Can I get an extra bed for a child for my room?
An extra bed for a child, 2-12 years old, can be requested for an additional fee, subject to availability. Not all rooms are applicable for this service. You can see whether your room is eligible for an extra bed for a child on the hotel page at centerhotels.com/en/hotels-reykjavik.
Can I get a crib sent to my room?
A crib for an infant, 0- 2 years old, can be requested, subject to availability and for an additional fee. Not all rooms are applicable for a crib. You can see whether it is possible to add a crib to your room on the hotels page at centerhotels.com/en/hotels-reykjavik.
Do you have spa at the hotels?
We have four spas at our hotels: Miðgarður spa, Ísafold spa, Grandi spa and Arnarhvoll wellness center. The spa at Arnarhvoll is only available to guests staying at Arnarhvoll hotel. Spa access is included for guests in certain room types and available for other guests staying at Center Hotels for a reduced price. The admission to Arnarhvoll wellness area is 3000 ISK and to Miðgarður spa and Ísafold spa is 3700 ISK. The admission to Grandi spa is 4400 ISK.
Can I get a massage at the hotels?
We do offer various types of massages at our spas at Miðgarður spa, Grandi spa, and Ísafold spa. The massage needs to be booked 24 hours in advance. Get more info on the massages at centerhotels.com/spa-gym.
Can you help me celebrate a special occasion?
We would love to assist you in celebrating big occasions and if it fits with your plan, we have special packages to add a touch of sparkle to your stay. You can learn more about them at: centerhotels.com/packages. To book a package, contact our reservations team at reservations@centerhotels.com or speak with a team member upon arrival.
How is the privacy policy at Center Hotels?
You can get information about our privacy policy at: centerhotels.com/privacy-policy
What are the terms & conditions at Center Hotels?
You can get information about our terms and conditions here: centerhotels.com/terms-and-conditions
I have a non-refundable booking. What are my options?
If you wish to rebook, we are happy to do so free of charge. You keep the amount you have paid as a credit towards a new booking, on dates of your choosing. Please email us your new dates, and we will rebook you. Please email us for more information at reservations@centerhotels.com. If you wish to cancel and not rebook at this time, we offer to keep the amount you have paid as credit. Please email us for more information. Unfortunately, refunds are not available.
I have a booking through a third-party website and am unable to come. What should I do?
If you have made a booking through a third-party website, please get in touch with them directly. We offer all guests the option to rebook to any date of their choosing. Please email us for more information or assistance at reservations@centerhotels.com.
I have made a booking through a travel agent and am unable to come. What should I do?
Please get in touch with your travel agent to discuss your options. If you need assistance, please email us at reservations@centerhotels.com or use our chat.
Which hotels have wheelchair accessibility?
The hotels that offer wheelchair accessibility are Center Hotels Laugavegur, Miðgarður by Center Hotels, Þingholt by Center Hotels, Grandi by Center Hotels, Center Hotels Plaza, and Center Hotels Arnarhvoll. For further information, please get in touch with us, and we will assist you.