Faq

Frequently asked questions

What are the cancellation policies at CenterHotels?

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You can find all the information about the cancellation policy here. Download PDF
What are the terms of use at CenterHotels.com site?

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You can find all the information about the terms of use here. Terms of use
WHEN CAN I CHECK IN AND WHEN DO I CHECK OUT?

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Check in at all our hotels is at 14:00 (2 pm) and check out is at 12:00 (noon)
IS IT POSSIBLE TO CHECK IN EARLIER THAN STANDARD CHECK IN TIME?

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If we have rooms available it is possible to check in earlier than 14:00. The price for early check in starts from EUR 25.
CAN I STAY A LITTLE BIT LONGER AND CHECK OUT LATER THAN THE STANDARD CHECK OUT TIME?

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It is possible to check out later than 12:00 (noon) but we have to charge a little bit extra for that or from EUR 25 per room.
IS IT POSSIBLE TO GET AN UPGRADE TO ANOTHER TYPE OF ROOM?

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We have a good variety of room types at all our hotels so it is possible to get an upgrade to another type of room. See information about which room types and upgrades are available at each hotel on the “Hotels” pages. The upgrades start from EUR 25 per room per night.
WHAT IS THE DIFFERENCE BETWEEN ROOM CATEGORIES?

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The room types at our hotels vary. It is possible to find description about all the rooms of each hotel on the “Hotel pages”
IS IT POSSIBLE TO GET BREAKFAST OR LUNCH TO GO?

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The Grab & Go foodie bag is perfect to go. We are more than happy to prepare the Grab & Go outside of the normal breakfast service hour. The foodie bag has a small price to it and costs ISK 1800 per person. Included in the bag is a choice of coffee and tea in a take away cup, a sandwich, juice, yogurt and fruit.
I HAVE A LOT OF BAGGAGE – CAN I GET HELP WITH GETTING IT INTO MY ROOM?

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We are happy to help and offer luggage service for a nominal fee of EUR 15 per room. For groups of more than 10 rooms we charge EUR 10 per room. The luggage service consists of bags being carried from reception to room on arrival and room to reception on departure.
CAN I GET AN EXTRA BED INTO MY ROOM?

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An extra bed can be requested but they are always subject to availability and can only be placed in some room types. They can not be placed in suites. See whether it is possible to add an extra bed to your room on the “Hotels” pages. An extra bed in room costs from EUR 50 per night. Please inquire about the availability of extra bed before making a reservation.
IS IT POSSIBLE TO GET A CRIB SENT TO MY ROOM?

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We have cribs available for EUR 10 per night. Please contact the reservation team or the reception upon your arrival.
DO YOU OFFER ANY ADDITIONAL SERVICE FOR SPECIAL OCCASIONS?

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We are always happy to arrange any kind of surprise for our guests for special occasions like birthdays, weddings etc. Please contact our reservation team for ideas and prices.
WHEN IS BREAKFAST SERVED?

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Breakfast is served between 7 am and 10 am.
DO YOU HAVE BREAKFAST AVAILABLE FOR EARLY TRAVELERS?

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It is possible to get early breakfast for those traveling early in the morning. The early breakfast is available from 04:00 to 07:00. Included in the early breakfast is croissant, coffee or tea. The early breakfast needs to be pre booked the night before departure.
IS THERE PARKING CLOSE TO THE HOTELS?

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All our hotels are located right in the city center so there are quite a few public parking facilities in the city-operated parking spaces and garages. There are a few parking spots available at CenterHotel Arnarhvoll and Midgardur however it is not possible to pre book them or reserve them.
AIRPORT TRANSFER

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We do not offer airport transfer to and from the airport but we can assist in booking transfer through a third party. The airport transfer needs to be pre booked the day before departure.