Faq

Frequently asked questions

Airport transfer options

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Airport transfer is not included with your hotel stay, but we are happy to assist you in booking transfer both to and from the airport through our trusted third party.  The airport transfer needs to be pre-booked with at least 24 hours notice.  You are also able to book the transfer yourself through our selected third party here.
Daytour bookings

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Interested in seeing a bit of Iceland while visiting Reykjavík?  We can assist you in choosing and booking the day tour of your interest.  Feel free to contact us before you arrive in Iceland through reservations@centerhotels.com or let us help you in person when you arrive to your hotel.   You can also book the daytour of your choosing yourself through our trustworthy third party here.
IS THERE PARKING CLOSE TO THE HOTELS?

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All our hotels are located right in the city center so there are quite a few public parking facilities in the city-operated parking spaces and garages. There are a few parking spots available at both CenterHotel Arnarhvoll and Midgardur.  Parking spots are on first come – first serve basis.  Please contact your reception upon arrival for further information on parking.
WHEN CAN I CHECK IN AND WHEN DO I CHECK OUT?

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Check in at all our hotels is at 14:00 (2 pm) and check out is at 12:00 (noon)
IS IT POSSIBLE TO CHECK IN EARLIER THAN STANDARD CHECK IN TIME?

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It is possible to check in earlier than 14:00 (2 pm) if we have rooms available.  Please contact the reception of your hotel the day before arrival to see if we are able to check you in earlier.  The price for early check in starts from EUR 25.
CAN I STAY A LITTLE BIT LONGER AND CHECK OUT LATER THAN THE STANDARD CHECK OUT TIME?

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It is possible to check out later than 12:00 (noon) but we have to charge a little bit extra for that or from EUR 25 per room.
IS IT POSSIBLE TO GET AN UPGRADE TO ANOTHER TYPE OF ROOM?

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We have a good variety of room types at all our hotels so it is possible to get an upgrade to another type of room. See information about which room types and upgrades are available at the hotel of your choosing here. The upgrades start from EUR 25 per room per night.
WHAT IS THE DIFFERENCE BETWEEN ROOM CATEGORIES?

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The room types at our hotels vary between each and every hotel. It is possible to find a detailed description of the rooms types of each hotel here.
IS IT POSSIBLE TO GET BREAKFAST OR LUNCH TO GO?

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The Grab & Go foodie bag is perfect to go. We are more than happy to prepare the Grab & Go outside of the normal breakfast service hour. The foodie bag has a small price to it and costs ISK 1800 per person. Included in the bag is a choice of coffee and tea in a take away cup, a sandwich, juice, yogurt and fruit.  To book a lunch bag to go, please contact the reception of your hotel.  Please notice, it is necessary to book the lunch bag 24 hours in advance.
IS THERE A RESTAURANT AT CENTERHOTELS?

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Yes, in fact we do have three restaurant located at CenterHotels.  The restaurants are Ísafold Restaurant located at CenterHotel Thingholt, Jörgensen Kitchen & Bar located at CenterHotel Miðgarður and SKÝ Restaurant & Bar located at CenterHotel Arnarhvoll.  Get more information about our restaurants here. 
DOES CENTERHOTELS HAVE A SPA?

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We have two spas at CenterHotels and one wellness center.  Ísafold spa is a luxurious spa located at CenterHotel Thingholt in a beutiful setting.  It includes a spacious hot tub, sauna, changing rooms, a gym and various massage therapies.  Miðgarður spa is located at CenterHotel Miðgarður.  The spa includes a sauna, gym, indoor and outdoor hot tubs and two massage rooms.  The wellness center is located at CenterHotel Arnarhvoll offering a hot tub and a sauna. Get more information about our spas and wellness center here.
I HAVE A LOT OF BAGGAGE – CAN I GET HELP WITH GETTING IT INTO MY ROOM?

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We are happy to help and offer luggage service for a nominal fee of EUR 15 per room. For groups of more than 10 rooms we charge EUR 10 per room. The luggage service consists of bags being carried from reception to room on arrival and room to reception on departure.
CAN I GET AN EXTRA BED INTO MY ROOM?

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An extra bed can be requested but they are always subject to availability and can only be placed in some room types. They can not be placed in suites. See whether it is possible to add an extra bed to your room type of the hotel of your choosing here . An extra bed in room costs from EUR 50 per night. Please inquire about the availability of extra bed before making a reservation.
IS IT POSSIBLE TO GET A CRIB SENT TO MY ROOM?

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We have cribs available for EUR 10 per night. Please contact the reservation team at reservations@centerhotels.com or the reception upon your arrival.
DO YOU OFFER ANY ADDITIONAL SERVICE FOR SPECIAL OCCASIONS?

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We are always happy to arrange any kind of surprise for our guests for special occasions and so we do offer special packages that are available at all our hotels.  See our packages here.  To book a package as an addition to your room, please contact our reservation team at reservations@centerhotels.com or our staff members in the reception upon your arrival.
WHEN IS BREAKFAST SERVED?

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Breakfast is served between 7 am and 10 am.
DO YOU HAVE BREAKFAST AVAILABLE FOR EARLY TRAVELERS?

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It is possible to get early breakfast for those traveling early in the morning. The early breakfast is available from 04:00 to 07:00. Included in the early breakfast is croissant, coffee or tea. The early breakfast needs to be pre booked the night before departure.
Our cancellation policies

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You can find all the information about the cancellation policy here.
What are the terms of use at CenterHotels.com site?

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You can find all the information about the terms of use here.
Privacy policy at CenterHotels

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Get information about privacy policy at CenterHotels here.